01
Sign-in trouble
Check your connection, close and reopen OpenTodo, then try signing in again. If it still fails, email us with the sign-in method you used and any message shown on screen.
02
Subscriptions
Subscriptions are billed and managed by Apple. In OpenTodo, tap your initial in the top-left corner to open Settings, then choose Subscription and Manage subscription. You can also manage it in the iPhone Settings app under your name and Subscriptions.
On a new iPhone, use Restore purchases on OpenTodo’s subscription screen. Refunds are handled by Apple at reportaproblem.apple.com.
03
Report a problem
Include your device model, iOS version, OpenTodo version, what you expected, and what happened. Please don’t send passwords or other sensitive information.
04
Delete your account
In OpenTodo, tap your initial in the top-left corner to open Settings, choose your account, then select Delete account. This permanently removes the app account and its todos. It does not cancel an Apple subscription; cancel that separately as described above.
05
Privacy questions
Read the OpenTodo privacy notice and the testing terms, or email us.
06
Still stuck?
Moonwake Labs LLC
hello@moonwake.app
(650) 820-5663